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💸 REFUND & CANCELLATION POLICY

Last updated: November 2025 â€ĸ Official Policy â€ĸ We strive for your satisfaction

OUR_COMMITMENT

We always strive to ensure our users are satisfied with our services at WeProject4U.

💚 Your satisfaction is our priority. This policy ensures fair and transparent refund processes.

1. REFUND_ELIGIBILITY

Refunds may be issued only in the following cases:

✓Duplicate payment due to technical error
✓Payment made but service not delivered
✓Project cancellation before work starts

Eligibility Check: We review each case individually to ensure fair treatment.

2. NON_REFUNDABLE_CASES

Please note that refunds cannot be issued in the following situations:

✗Once digital work has started or been delivered
✗For services requiring third-party involvement already initiated
✗Custom project or service orders

Important: These restrictions ensure fairness for both parties and protect our digital services.

3. REFUND_PROCESS

To request a refund, contact us atcontact@weproject4u.appwith your order details.

📧

Step 1: Contact Us

Send an email with your order details and reason for refund

âąī¸

Step 2: Processing Time

Eligible refunds will be processed within 7–10 business days

đŸ’ŗ

Step 3: Refund Method

Refunds issued via the original payment method

Quick Response: We typically respond to refund requests within 24-48 hours.

4. CANCELLATION

You can request cancellation before work begins. After that, cancellation requests will not be accepted for digital services in progress.

CANCELLATION ALLOWED

  • ✓ Before project work starts
  • ✓ During initial consultation phase
  • ✓ Before resource allocation
  • ✓ Within first 24 hours of order

CANCELLATION NOT ALLOWED

  • ✗ After development has started
  • ✗ For services in progress
  • ✗ After delivery of work
  • ✗ For custom completed projects

Timing is Key: Contact us immediately if you need to cancel to ensure eligibility.

IMPORTANT_INFORMATION

â„šī¸Processing Time: All refund requests are reviewed within 2-3 business days
📋Documentation Required: Order details, payment proof, and reason for refund
đŸ’ŗPayment Method: Refunds issued to the same payment method used for purchase
⏰Bank Processing: Bank processing may take additional 3-5 business days

Fair Policy: This policy ensures transparency and fairness for all parties involved.

CONTACT_FOR_REFUNDS

For refund requests or questions about this policy:

Include in Your Email:

  • â€ĸ Order/Transaction ID
  • â€ĸ Payment method used
  • â€ĸ Reason for refund request
  • â€ĸ Any supporting documentation

What to Expect:

  • â€ĸ Response within 24-48 hours
  • â€ĸ Fair review of your request
  • â€ĸ Clear communication throughout
  • â€ĸ Quick resolution when eligible

Professional Service: We handle all refund requests with care and professionalism.

POLICY_COMPLIANCE

This Refund & Cancellation Policy has been prepared to meet industry standards and payment gateway requirements, including Razorpay's merchant compliance guidelines.

Compliance Status: Razorpay Refund Policy Requirements Met ✓

DOCUMENT_INFO

This refund policy is a legally binding document that governs refund and cancellation procedures. By using our services, you acknowledge and accept the terms outlined in this policy.

Document Version: 2.0 | Last Updated: November 2025 | Effective: Immediately

OFFICIAL_REFUND_&_CANCELLATION_POLICY_LOADED | RAZORPAY_COMPLIANT | LAST_UPDATED: 2025.11.04